The same questions about delivery
When will I get it? How much is delivery? How do I return it? The same answers are repeated by email, on social media and by phone.
AI assistantfor online stores.
Shoppers ask in the evening and at the weekend, when the decision to buy is still wavering: when will you deliver, can I return it, which size fits. The assistant in your store instantly answers the most common questions and collects the more complex enquiries in one place – in the morning a ready list is waiting for you instead of unanswered messages.
- Answers about delivery, returns and sizes 24/7
- On the Pro plan collects customer enquiries
- From €60 / month + VAT
NO_001The problem
What gets in the wayof online stores.
The shopper leaves without an answer
A hesitating shopper rarely waits for an answer until morning – they often simply close the page and look at another store.
Information is scattered
Delivery terms, return rules and warranty are described in several places, so different staff answer differently.
NO_002The solution
What the assistantdoes in your store.
Answers about delivery and returns
Delivery prices and times, return and warranty rules, payment methods – based on your knowledge base.
Helps choose a product
Answers about sizes, features and usage based on the product descriptions in your knowledge base.
Pro plan
Collects customer enquiries
A question about a product or an order, a wholesale enquiry – the name, contacts and question reach you instantly.
Pro plan
Announces promotions and breaks
Sales, holiday delivery times or changed opening hours appear right in the chat as scheduled announcements.
Need more?
We assess order status lookup and a connection to your store system on the Enterprise plan – it depends on the platform you use.
NO_003What it looks like
Example:a question about delivery and returns.
- 01
The customer asks a question in the website chat window.
- 02
The AI assistant answers and suggests the next step.
- 03
The customer fills in a short form and confirms it.
- 04
The enquiry reaches you instantly – with no manual work.
DEMOThis conversation is an illustration. We prepare the real assistant from your prices, schedule and rules.
VCoffee store AI assistant · online22:07
Type a message…↑
Illustrative example · the real assistant answers from your knowledge base
NO_004How we start
How to start:order or talk to us.
Basic and ProOrder onlineAI assistant
- 01Fill in the form
Choose the Basic or Pro plan and briefly describe your business: name, website, email and other required information.
- 02Get a confirmation
We email you the order confirmation and the next steps (including payment).
- 03We send the assistant
We prepare and send you the AI assistant you ordered.
EnterpriseWe discuss it in a conversationWe prepare it together with you
- 01Conversation and needs assessment
We discuss your enquiry flow, goals and where you are losing time today.
- 02Preparation and tailoring
We tailor the assistant to your business and website.
- 03Testing together with you
We check the answers and adjust until everything fits.
- 04Launch and monitoring
Everything is running, and we monitor and improve it.
NO_005Pricing
AI assistant pricesfor online stores.
AAI AssistantMonthly fee
Basic
€60/ month + VAT
- AI answers from a knowledge base: articles and Q&A
- 3 themes (light, dark, brand) and greeting texts
- Up to 30 knowledge base entries and 1,000 messages a month
You add the assistant to your website yourself, following the instructions. If you need a hand, we can help you place it – €99 + VAT.
The entry plan: the chat window answers customers from your knowledge base – articles and questions with answers. When it lacks information it suggests contacting you instead of guessing.
Admin panel: this is where you manage what the assistant knows – you edit texts, lists, prices, opening hours and rules, and in the “Try a question” field you immediately see what the assistant would answer. Changes show up in the chat, no developer needed.
Look: 3 themes – light, dark and brand (our blue) – plus greeting texts.
One language (more languages on the Pro plan).
Volume: up to 30 knowledge base entries (60,000 characters), 1,000 messages a month, up to 10 messages per minute per visitor.
A “Powered by Velncore” badge is shown in the chat window.
Adding it to your website: you get the ready assistant, instructions and access to the admin panel, and you add it to your website yourself. If you need a hand, we can help you place it on your website and check that it works (one-time €99 + VAT). If you understand how to do it yourself, we do not offer this service and you do not need it.
Pro
€150/ month + VAT
- Everything in “Basic”
- Up to 3 data collection & diagnostic forms: diagnostics, customer registration, data capture
- Extended styling, menu buttons, announcements, up to 5 languages, website import, analytics
You add the assistant to your website yourself, following the instructions. If you need a hand, we can help you place it – €99 + VAT.
Everything in “Basic” (knowledge base, admin panel, 3 themes), and also:
Up to 3 data collection & diagnostic forms, for example:
1. Diagnostic flow – a few precise questions on one screen, each with ready-made answer options (we tailor the questions to your field). From the answers the assistant works out the customer’s level or need and suggests the right group, service or solution.
2. Customer registration – the assistant collects the customer’s details and preferred time and sends you the enquiry straight away. It does not handle cancellations: those are arranged by phone (and on the Enterprise plan we can certainly build cancellation).
3. Recording data and information – the assistant writes down what the customer provides (name, contacts, question, notes) and passes it to you in an orderly form.
Extended styling: colours, font, corner roundness, header image, launch button icon and size, your logo and the bot’s name.
Menu buttons (quick answers, questions, links): up to 8.
Announcements – scheduled messages in the chat window (for example, holidays, changed opening hours, promotions).
Several languages: up to 5.
Website or sitemap import: information is taken from your website and re-synced daily or weekly (5 websites, 450 pages each; AI picks the most useful pages).
Unanswered-questions inbox: you turn a question into an answer with one click.
Analytics dashboard.
Volume: up to 500 knowledge base entries (2,000,000 characters), 10,000 messages a month, up to 25 messages per minute per visitor.
The “Powered by Velncore” badge is shown; it can be hidden on the Enterprise plan.
Adding it to your website: you get the ready assistant, instructions and access to the admin panel, and you add it to your website yourself. If you need a hand, we can help you place it on your website and check that it and the enquiry forms work (one-time €99 + VAT). If you understand how to do it yourself, we do not offer this service and you do not need it.
Enterprise
from €200/ month + VAT
- Everything in “Pro”
- Custom CSS, file upload, chat history export
- Custom flows and integrations – get in touch
- + one-time fee from €150 + VAT
Everything in “Pro”, and also:
Custom CSS: the chat window’s look can be adapted with your own CSS.
File upload to the knowledge base: PDF, DOCX, TXT, MD, CSV.
The “Powered by Velncore” badge can be hidden.
Chat history with CSV export.
Notifications to the owner (by email or via webhook) when the assistant cannot answer.
Larger volumes: menu buttons up to 20, languages up to 50, website import – 50 websites with 500 pages each, up to 2,000 knowledge base entries (5,000,000 characters), 50,000 messages a month, up to 50 messages per minute per visitor.
Custom flows and integrations (forms, bookings, CRM): get in touch – we will discuss what we can build, for example cancelling and changing bookings or a connection to a calendar or your booking system.
We give the price and an exact timeline after the first conversation.
NO_006FAQ
Frequentlyasked questions.
01Does the assistant see my customers’ orders?
On the Basic and Pro plans – no: it answers from your knowledge base (delivery, return and other rules), and for a specific order it directs the customer to you. We assess order status lookup through a connection to the store system on the Enterprise plan.
02Can the assistant accept a return or refund money?
No. It explains the return rules and (on the Pro plan) collects the enquiry details, and you make the decision.
03What does the assistant do if it has no information about a product?
It answers only from your knowledge base. If the information is not there, it does not guess, but suggests contacting you or (on the Pro plan) leaving contact details. On the Pro plan you see unanswered questions in a separate inbox and turn each into an answer with one click.
04How much does the assistant cost for an online store?
Prices exclude VAT: Basic – €60 per month, Pro – €150 per month, Enterprise – from €200 per month. The Basic and Pro plans have no extra fees (you add the assistant to your website yourself, and if you need a hand we can help you place it for €99), and the Enterprise plan has a one-time fee from €150. The Pro plan is needed to collect customer enquiries. You can see all plans in the pricing section.
05Can the assistant be installed on our store platform?
The assistant appears on the website as a chat window. Before we start, we check whether your store platform allows installing it.
NO_008Other fields
We tailor the assistantto other fields too.
Sports clubs and pools
Groups, memberships, schedules and sign-ups – answers for parents and athletes 24/7.
MoreClinics and beauty salons
Services, prices, preparing for a visit and booking requests. Medical consultations are left to specialists.
MoreAuto service
Opening hours, prices, diagnostics and repair requests with vehicle details.
MoreTutors and learning centres
Subjects, prices, free slots and trial lesson requests.
MoreRestaurants and cafes
Menu, opening hours, allergens and table booking requests – answers for guests 24/7.
MoreReal estate
Services, the process and viewings – answers for buyers and tenants 24/7, enquiries in one place.
MoreNO_009Contacts
Let’s start.
→Tell us about your store – we will say what the assistant could do on your website.
- Emailinfo@velncore.tech
- Phone+370 602 74580
- Instagram@velncore