Calls during lunch and dinner
When the room is full, there is nobody to pick up. The same questions – opening hours, the menu, whether pets are welcome – repeat every day.
Guests choose where to have dinner and plan celebrations when the manager is busy serving. The assistant on your website instantly answers about the menu, opening hours and other common questions and collects booking requests in one place – the manager reviews and confirms them.
When the room is full, there is nobody to pick up. The same questions – opening hours, the menu, whether pets are welcome – repeat every day.
Guests want to know whether a dish suits vegetarians, vegans or people with allergies. The answer must be accurate and always the same.
Requests for a table or a celebration lack details: date, number of people, occasion. A long exchange of messages begins.
Dishes, prices, opening hours, parking, whether children or pets are welcome – based on your knowledge base.
Gives only the information you have approved, reminds guests to confirm allergies with the staff and, in unclear cases, directs them to a team member.
Date, time, number of people, occasion, contacts – the manager receives the request and confirms the booking.
Holiday breaks, closures for private events and the seasonal menu appear right in the chat as scheduled announcements.
We build a direct connection to a booking system, so that the assistant shows free tables, on the Enterprise plan.
The customer asks a question in the website chat window.
The AI assistant answers and suggests the next step.
The customer fills in a short form and confirms it.
The enquiry reaches you instantly – with no manual work.
DEMOThis conversation is an illustration. We prepare the real assistant from your prices, schedule and rules.
Illustrative example · the real assistant answers from your knowledge base
Basic and ProOrder onlineAI assistant
Choose the Basic or Pro plan and briefly describe your business: name, website, email and other required information.
We email you the order confirmation and the next steps (including payment).
We prepare and send you the AI assistant you ordered.
EnterpriseWe discuss it in a conversationWe prepare it together with you
We discuss your enquiry flow, goals and where you are losing time today.
We tailor the assistant to your business and website.
We check the answers and adjust until everything fits.
Everything is running, and we monitor and improve it.
AAI AssistantMonthly fee
€60/ month + VAT
You add the assistant to your website yourself, following the instructions. If you need a hand, we can help you place it – €99 + VAT.
The entry plan: the chat window answers customers from your knowledge base – articles and questions with answers. When it lacks information it suggests contacting you instead of guessing.
Admin panel: this is where you manage what the assistant knows – you edit texts, lists, prices, opening hours and rules, and in the “Try a question” field you immediately see what the assistant would answer. Changes show up in the chat, no developer needed.
Look: 3 themes – light, dark and brand (our blue) – plus greeting texts.
One language (more languages on the Pro plan).
Volume: up to 30 knowledge base entries (60,000 characters), 1,000 messages a month, up to 10 messages per minute per visitor.
A “Powered by Velncore” badge is shown in the chat window.
Adding it to your website: you get the ready assistant, instructions and access to the admin panel, and you add it to your website yourself. If you need a hand, we can help you place it on your website and check that it works (one-time €99 + VAT). If you understand how to do it yourself, we do not offer this service and you do not need it.
€150/ month + VAT
You add the assistant to your website yourself, following the instructions. If you need a hand, we can help you place it – €99 + VAT.
Everything in “Basic” (knowledge base, admin panel, 3 themes), and also:
Up to 3 data collection & diagnostic forms, for example:
1. Diagnostic flow – a few precise questions on one screen, each with ready-made answer options (we tailor the questions to your field). From the answers the assistant works out the customer’s level or need and suggests the right group, service or solution.
2. Customer registration – the assistant collects the customer’s details and preferred time and sends you the enquiry straight away. It does not handle cancellations: those are arranged by phone (and on the Enterprise plan we can certainly build cancellation).
3. Recording data and information – the assistant writes down what the customer provides (name, contacts, question, notes) and passes it to you in an orderly form.
Extended styling: colours, font, corner roundness, header image, launch button icon and size, your logo and the bot’s name.
Menu buttons (quick answers, questions, links): up to 8.
Announcements – scheduled messages in the chat window (for example, holidays, changed opening hours, promotions).
Several languages: up to 5.
Website or sitemap import: information is taken from your website and re-synced daily or weekly (5 websites, 450 pages each; AI picks the most useful pages).
Unanswered-questions inbox: you turn a question into an answer with one click.
Analytics dashboard.
Volume: up to 500 knowledge base entries (2,000,000 characters), 10,000 messages a month, up to 25 messages per minute per visitor.
The “Powered by Velncore” badge is shown; it can be hidden on the Enterprise plan.
Adding it to your website: you get the ready assistant, instructions and access to the admin panel, and you add it to your website yourself. If you need a hand, we can help you place it on your website and check that it and the enquiry forms work (one-time €99 + VAT). If you understand how to do it yourself, we do not offer this service and you do not need it.
from €200/ month + VAT
Everything in “Pro”, and also:
Custom CSS: the chat window’s look can be adapted with your own CSS.
File upload to the knowledge base: PDF, DOCX, TXT, MD, CSV.
The “Powered by Velncore” badge can be hidden.
Chat history with CSV export.
Notifications to the owner (by email or via webhook) when the assistant cannot answer.
Larger volumes: menu buttons up to 20, languages up to 50, website import – 50 websites with 500 pages each, up to 2,000 knowledge base entries (5,000,000 characters), 50,000 messages a month, up to 50 messages per minute per visitor.
Custom flows and integrations (forms, bookings, CRM): get in touch – we will discuss what we can build, for example cancelling and changing bookings or a connection to a calendar or your booking system.
We give the price and an exact timeline after the first conversation.
It collects the booking request: the date, time, number of people and contacts – and sends it to you. Your manager confirms the booking, so you control the room’s occupancy. The Pro plan is for collecting requests.
Only what you confirm in the knowledge base, and it reminds guests to confirm allergies with the staff. In unclear cases it directs them to you.
You update the knowledge base (menu, prices, opening hours) yourself in the admin panel – the changes appear in the chat.
Prices exclude VAT: Basic – €60 per month, Pro – €150 per month, Enterprise – from €200 per month. The Basic and Pro plans have no extra fees (you add the assistant to your website yourself, and if you need a hand we can help you place it for €99), and the Enterprise plan has a one-time fee from €150. The Pro plan is needed to collect booking requests. You can see all plans in the pricing section.
The assistant appears on the website as a chat window. On the Basic plan you choose one of three themes (light, dark or brand), and on the Pro plan you can adjust the colours, font, logo and bot name. Before we start, we check whether your website platform allows installing it.
Groups, memberships, schedules and sign-ups – answers for parents and athletes 24/7.
MoreServices, prices, preparing for a visit and booking requests. Medical consultations are left to specialists.
MoreOpening hours, prices, diagnostics and repair requests with vehicle details.
MoreSubjects, prices, free slots and trial lesson requests.
MoreDelivery, returns, sizes and prices – answers for shoppers 24/7, and enquiries in one place.
MoreServices, the process and viewings – answers for buyers and tenants 24/7, enquiries in one place.
More→Tell us about your restaurant or cafe – we will say what the assistant could do on your website.