Customers vanish outside working hours
An enquiry arrives in the evening or at the weekend. By the time you reply in the morning, the customer may already have agreed with someone else.
Velncore – an AI assistant for service businesses
01An AI assistant for your website that works while your team rests: it answers customers and takes bookings 24/7.
02AI visibility (beta) – we are building a service so that ChatGPT, Gemini and Google AI can find and mention your business.
03Sports clubs, clinics, auto service, online stores and other service businesses.
ScrollNO_001The problem
Customers increasingly search through AI.And you do everything by hand.
Manual work eats your time
Bookings, the same questions, reminders – all through one person and only during working hours.
Invisible in AI search
If ChatGPT or Gemini cannot find clear information about your business, others end up in their answers.
NO_002The solution
An AI assistanton your website.
An AI chat assistant (AI chatbot) for your website: it answers customers’ questions and takes bookings around the clock – with no additional staff.
- 01The customer asks
In the website chat window, at any time of day.
- 02The AI assistant answers
From your knowledge base: prices, schedules, rules.
- 03The enquiry is received
The details are passed to you instantly – you confirm the final time.
Knowledge base
You control what the assistant knows: texts, lists, prices – in the admin panel, with no developer. In the “Try a question” field you immediately see the answer.
Notices
On the Pro plan: holidays, changed opening hours, promotions – scheduled messages shown right in the chat.
Data collection & diagnostic forms
On the Pro plan – up to 3 forms: a diagnostic flow, customer registration and recording data. The details reach you straight away.
Design
3 themes: light, dark and brand. On the Pro plan – extended styling: colours, font, logo, bot name.
Admin panel: manage your assistant yourself
Every assistant comes with its own admin panel. In it you fill in the knowledge base without a developer, test the answers straight away and adjust the look.
- Knowledge base and the “Try a question” field: see what the assistant would answer before your customers do.
- Appearance with a live preview: themes and texts, and on the Pro plan also colours, menu buttons and announcements.
- On the Pro plan also unanswered questions and analytics: see what customers ask.
NO_003Solutions by field
Solutionsfor your field.
In every field customers ask differently: sports club visitors – about groups and prices, patients – about procedures, drivers – about faults and free slots. We tailor the assistant to your services, tone and rules.
Sports clubs and pools
Groups, memberships, schedules and sign-ups – answers for parents and athletes 24/7.
MoreClinics and beauty salons
Services, prices, preparing for a visit and booking requests. Medical consultations are left to specialists.
MoreAuto service
Opening hours, prices, diagnostics and repair requests with vehicle details.
MoreTutors and learning centres
Subjects, prices, free slots and trial lesson requests.
MoreOnline stores
Delivery, returns, sizes and prices – answers for shoppers 24/7, and enquiries in one place.
MoreRestaurants and cafes
Menu, opening hours, allergens and table booking requests – answers for guests 24/7.
MoreReal estate
Services, the process and viewings – answers for buyers and tenants 24/7, enquiries in one place.
MoreAnother field?
If your business is not listed here, write to us – we will assess whether the assistant would be useful for you.
Contact usNO_004How it works
From question to booking– automatically.
- 01
The customer asks a question in the website chat window.
- 02
The AI assistant answers and suggests the next step.
- 03
The customer fills in a short form and confirms it.
- 04
The enquiry reaches you instantly – with no manual work.
DEMOThis conversation is an illustration. We prepare the real assistant from your prices, schedule and rules.
VSwimming club AI assistant · online23:41
Type a message…↑
Illustrative example · the real assistant answers from your knowledge base
NO_005What you get
Availability
Answers instantly and takes booking requests, even when you are not working.
Extra staff
Repeated questions are handled by the assistant, not by your team.
One place for all enquiries
Enquiries reach you in an orderly way instead of getting lost among emails and messages.
NO_006AI visibility · beta
So that AI can findand mention you.
People increasingly ask ChatGPT or Gemini “where is the best…” instead of using classic search. AI answers based on what it finds online: if your information is out of date or differs between places, it skips you or gets it wrong. This is a new direction for us, so for now it is in beta.
We will check
We will ask ChatGPT, Gemini and Perplexity the questions your customers would ask and show whether they mention you, whether the facts are correct and what the AI suggests instead of you.
We will show what to fix
We will point out what to correct and align where AI gets its information (your Google business profile, directories, your website, FAQ) and prepare the texts.
We will show the changes
We will repeat the check and show what changed and what to do next.
QUERY“Where is the best swimming club for children in Vilnius?”
The following clubs are mentioned most often in Vilnius:
- Club AA wide choice of groups, children from age 4.
- Club BA pool and a team of coaches, convenient location.
- Club CWell rated by parents, has summer camps.
Your club is not in this answer.
An illustrative example with fictional names. This is a goal, not a guarantee.
Beta
We are only starting to work in this area, so there are no prices or purchases for now. If you really want it – get in touch.
What we do not promise
We do not promise first place or a specific result – nobody can, because the platforms themselves shape AI answers.
NO_007Pricing
How muchdoes it cost?
AAI AssistantMonthly fee
Basic
€60/ month + VAT
- AI answers from a knowledge base: articles and Q&A
- 3 themes (light, dark, brand) and greeting texts
- Up to 30 knowledge base entries and 1,000 messages a month
You add the assistant to your website yourself, following the instructions. If you need a hand, we can help you place it – €99 + VAT.
The entry plan: the chat window answers customers from your knowledge base – articles and questions with answers. When it lacks information it suggests contacting you instead of guessing.
Admin panel: this is where you manage what the assistant knows – you edit texts, lists, prices, opening hours and rules, and in the “Try a question” field you immediately see what the assistant would answer. Changes show up in the chat, no developer needed.
Look: 3 themes – light, dark and brand (our blue) – plus greeting texts.
One language (more languages on the Pro plan).
Volume: up to 30 knowledge base entries (60,000 characters), 1,000 messages a month, up to 10 messages per minute per visitor.
A “Powered by Velncore” badge is shown in the chat window.
Adding it to your website: you get the ready assistant, instructions and access to the admin panel, and you add it to your website yourself. If you need a hand, we can help you place it on your website and check that it works (one-time €99 + VAT). If you understand how to do it yourself, we do not offer this service and you do not need it.
Pro
€150/ month + VAT
- Everything in “Basic”
- Up to 3 data collection & diagnostic forms: diagnostics, customer registration, data capture
- Extended styling, menu buttons, announcements, up to 5 languages, website import, analytics
You add the assistant to your website yourself, following the instructions. If you need a hand, we can help you place it – €99 + VAT.
Everything in “Basic” (knowledge base, admin panel, 3 themes), and also:
Up to 3 data collection & diagnostic forms, for example:
1. Diagnostic flow – a few precise questions on one screen, each with ready-made answer options (we tailor the questions to your field). From the answers the assistant works out the customer’s level or need and suggests the right group, service or solution.
2. Customer registration – the assistant collects the customer’s details and preferred time and sends you the enquiry straight away. It does not handle cancellations: those are arranged by phone (and on the Enterprise plan we can certainly build cancellation).
3. Recording data and information – the assistant writes down what the customer provides (name, contacts, question, notes) and passes it to you in an orderly form.
Extended styling: colours, font, corner roundness, header image, launch button icon and size, your logo and the bot’s name.
Menu buttons (quick answers, questions, links): up to 8.
Announcements – scheduled messages in the chat window (for example, holidays, changed opening hours, promotions).
Several languages: up to 5.
Website or sitemap import: information is taken from your website and re-synced daily or weekly (5 websites, 450 pages each; AI picks the most useful pages).
Unanswered-questions inbox: you turn a question into an answer with one click.
Analytics dashboard.
Volume: up to 500 knowledge base entries (2,000,000 characters), 10,000 messages a month, up to 25 messages per minute per visitor.
The “Powered by Velncore” badge is shown; it can be hidden on the Enterprise plan.
Adding it to your website: you get the ready assistant, instructions and access to the admin panel, and you add it to your website yourself. If you need a hand, we can help you place it on your website and check that it and the enquiry forms work (one-time €99 + VAT). If you understand how to do it yourself, we do not offer this service and you do not need it.
Enterprise
from €200/ month + VAT
- Everything in “Pro”
- Custom CSS, file upload, chat history export
- Custom flows and integrations – get in touch
- + one-time fee from €150 + VAT
Everything in “Pro”, and also:
Custom CSS: the chat window’s look can be adapted with your own CSS.
File upload to the knowledge base: PDF, DOCX, TXT, MD, CSV.
The “Powered by Velncore” badge can be hidden.
Chat history with CSV export.
Notifications to the owner (by email or via webhook) when the assistant cannot answer.
Larger volumes: menu buttons up to 20, languages up to 50, website import – 50 websites with 500 pages each, up to 2,000 knowledge base entries (5,000,000 characters), 50,000 messages a month, up to 50 messages per minute per visitor.
Custom flows and integrations (forms, bookings, CRM): get in touch – we will discuss what we can build, for example cancelling and changing bookings or a connection to a calendar or your booking system.
We give the price and an exact timeline after the first conversation.
On all plans: security and data – request limiting, a data retention period and an action log. If needed, we can change the limits for each project individually.
BAI visibility (GEO)In development
Beta
We are only starting to work in this area, so there are no prices or purchases for now. If you really want it – get in touch.
Contact usNO_008How we start
How to start:order or talk to us.
Basic and ProOrder onlineAI assistant
- 01Fill in the form
Choose the Basic or Pro plan and briefly describe your business: name, website, email and other required information.
- 02Get a confirmation
We email you the order confirmation and the next steps (including payment).
- 03We send the assistant
We prepare and send you the AI assistant you ordered.
EnterpriseWe discuss it in a conversationWe prepare it together with you
- 01Conversation and needs assessment
We discuss your enquiry flow, goals and where you are losing time today.
- 02Preparation and tailoring
We tailor the assistant to your business and website.
- 03Testing together with you
We check the answers and adjust until everything fits.
- 04Launch and monitoring
Everything is running, and we monitor and improve it.
NO_009FAQ
Frequentlyasked questions.
01What is an AI assistant for a business website?
It is an AI-powered chat window on your website – also called an AI chatbot. It answers customers using the information you provide – prices, schedules, rules – and can collect booking details and pass them on to you. It is built to work around the clock, including evenings and weekends.
02How is an AI assistant different from an ordinary chatbot?
An ordinary chatbot follows rigid scripts and only understands questions planned in advance. An AI assistant understands freely worded questions and answers in natural language based on your knowledge base. We set the assistant up so that, when it lacks information, it suggests contacting you instead of guessing; before launch we test the answers together with you.
03How much does the AI assistant cost?
Prices exclude VAT: Basic – €60 per month, Pro – €150 per month, Enterprise – from €200 per month. The Basic and Pro plans have no extra fees: you add the assistant to your website yourself following the instructions, and if you need a hand we can help you place it (€99). The Enterprise plan has a one-time fee from €150. You can compare the plans in the pricing section.
04Will you help us add the assistant to our website?
Yes, if you need it. On the Basic and Pro plans you add the assistant to your website yourself: you get the ready assistant, instructions and access to the admin panel. If you have nobody to do it, we can help you place it on your website and check that it works – one-time €99. If you understand how to do it yourself, we do not offer this service and you do not need it. The price excludes VAT.
05Can I order the AI visibility (GEO) service?
Not yet. AI visibility (GEO) is in beta: we are only starting to work in this area, so there are no prices or purchases for now. If you really want it – get in touch: contacts.
06How do I order, and what do I get?
You order the Basic and Pro plans online: choose a plan, fill in the form, receive an order confirmation, and we send you the AI assistant you ordered. For the Enterprise plan, contact us first: we prepare it together with you.
07How quickly can the assistant be launched?
For the Basic and Pro plans we state the delivery time in the order confirmation. For the Enterprise plan we give an exact timeline after the first conversation – it depends on the plan and the amount of information. Its setup has four steps: conversation and needs assessment, preparation and tailoring, testing together with you, launch and monitoring.
08Can we change what the assistant knows ourselves?
Yes. In the admin panel you edit the knowledge base yourself – texts, lists, prices – with no developer needed, and in the “Try a question” field you immediately see what the assistant would answer. On the Pro plan you can also show announcements in the chat (holidays, changed opening hours, promotions) and turn unanswered questions into answers with one click.
09Can the assistant take bookings?
Yes. On the Pro plan you can use up to 3 data collection & diagnostic forms: a diagnostic flow (works out the customer’s level or need), customer registration (collects the details and preferred time and sends them to you) and recording data. The assistant does not handle cancellations or changes – you arrange those by phone; cancellations and integrations with a calendar or your booking system we build on the Enterprise plan.
10Will customers realise they are talking to an AI?
Yes. The chat window clearly states that it is an AI assistant, and when needed the customer is directed to a person on your team.
11How is personal data handled (GDPR)?
What data the assistant collects, who it is sent to and how long it is stored is agreed before launch and written into the contract; in the chat window we can show a notice about data processing. As to whether your activity complies with GDPR, we recommend consulting your own lawyer or data protection specialist.
12What is AI visibility (GEO)?
GEO (Generative Engine Optimization) means putting your business information in order so that ChatGPT, Gemini, Google AI overviews and other AI search engines can find you, understand you and mention you in their answers. This is a new direction for us and for now it is in beta: we are only starting to work in this area, so there are no prices or purchases, but if you really want it – get in touch. More in the AI visibility section.
13Do you guarantee that AI will recommend my business?
No – nobody can guarantee that: the platforms themselves shape AI answers, and they change. So we do not promise a result: in AI visibility (beta) we can only help put in order what depends on you – accuracy of data, structure, content and reviews.
14Which businesses is this suitable for?
We build solutions for service businesses that get many repeated questions and bookings: sports clubs and pools, clinics and beauty salons, auto service, tutors, online stores, restaurants and cafes and real estate agencies. If your field is different – write to us and we will assess whether the assistant would be useful for you.
15How do I get started?
You can order the Basic and Pro plans online in the pricing section. For the Enterprise plan, write or call – we will discuss your situation and tell you whether an assistant is really right for you. You will find our contacts in the Contacts section.
16What are the message limits, and is the “Powered by Velncore” badge shown?
The Basic plan includes up to 1,000 messages a month, Pro up to 10,000 and Enterprise up to 50,000; the number of messages per minute per visitor is also limited (10, 25 and 50). We can change the limits individually if needed – get in touch. The “Powered by Velncore” badge is shown on the Basic and Pro plans and can be hidden on the Enterprise plan.
NO_010Contacts
Let’s start.
→So that evening and weekend enquiries do not go unanswered – let us start with a short conversation. Interested in AI visibility (beta) too? Write to us.
- Emailinfo@velncore.tech
- Phone+370 602 74580
- Instagram@velncore